PALMCI
PALMCI was created in 1997 following the privatization of the former state-owned company Palmindustrie, of which it acquired 3/4 of the agro-industrial units.
PALMCI operates across the entire value chain, from the creation and operation of industrial oil palm plantations, to the production and marketing of crude palm oil and palm kernel oil.
PALMCI’s industrial oil palm plantations cover an area of 40,000 hectares. They also help to support some 30,000 planters who own almost 140,000 hectares of village plantations.
Since 2008, PALMCI has been a subsidiary of the Ivorian group SIFCA, a West African leader in the agribusiness sector. This affiliation has enabled PALMCI to strengthen its market position and benefit from the expertise and resources of a major group.

Challenges & Goals
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Have a CRM solution to meet a strategic objective: Inforce loyalty among growers (~28,000 growers) in order to ensure continuity of supply
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Maintain PALMCI’s brand image with growers and partners
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Ensure better monitoring of the action of field agents
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Make a portal available to growers for managing complaints
Action & Solutions
Proactively cultivate end process improvements through client-based benefits. Energistical brand visionary technologies via out-of-the-box technology. Intrinsicly parall task team driven process improvement through premium communities. Proactively expedite error-free data rather than an expanded.
- Drawing up a more sophisticated business plan
- Plan & allocate Resources Effectively
- Use Targets to implement your business plan
- Start with a sales forecast
- Create an expenses budget
- Develop a cash-flow statement
- Income projections
- Deal with assets and liabilities
Result
- Centralization of planters and partners master data
- Optimization of visit scheduling
- Reporting and analysis of commercial activities and complaints
- Setting up a portal available to planters and partners
- Centralization of complaints
- Mobility and offline access