Batisec Strengthens Client Relationship with SAP Sales & Service Cloud CRM

2022 Client: Batisec SAS Service: SAP Sales

Notion Edge

Batisec

Batisec is a French manufacturer of construction site protections (fences, barriers, etc.), mainly serving the construction industry with major clients like Bouygues, Eiffage, and Vinci. Its product range includes everything from classic construction site fences to anti-terrorist solutions. These products were featured at the 2023 Rugby World Cup and the Paris 2024 Olympic Games.

Founded in 2007, the company has grown rapidly and now serves over 13,000 customers in France and across Europe, with an annual activity volume exceeding 6,000 projects and a turnover of approximately €10 million. Batisec operates two production plants and eight warehouses in France, employing about 50 people. The company is part of the Block’N’Mesh group.

Experiencing rapid growth, Batisec recognized the need for a powerful and scalable CRM to better structure its sales and customer support processes. The company chose the SAP Sales & Service Cloud solution, implemented by Notion Edge.

To support our growth, we extensively computerized our processes a few years ago,” says David Rose, CEO of Batisec. “We already had a CRM, but it was beginning to show its limits. We needed a new solution that could better structure our processes and facilitate communication between teams.” Added David Rose.

Notion Edge

Challenges & Goals

  • Need for a Powerful and Scalable CRM

    Batisec needed a CRM that could support its rapid growth, structure sales and customer support processes, and improve internal communication.

  • Limitations of Existing CRM

    The previous CRM system was becoming insufficient as the company expanded, requiring a more efficient solution.

  • Data Integration

    The company sought a solution that could integrate data and streamline workflows, eliminating the use of multiple Excel files.

  • Cross-Departmental Use

    The CRM needed to be accessible to multiple departments, including sales, marketing, and customer service.

Results

  • Successful Implementation of SAP Sales & Service Cloud
  • Improved Process Efficiency
  • Enhanced Customer Support
  • Cross-Departmental Use
  • User Adoption and Satisfaction
  • Planned Future Enhancements
  • Ongoing Support and Maintenance
Notion Edge
Notion Edge

“When embarking on a strategic IT project, you need to rely on the right integrator. A call for tenders alone isn’t enough to find the ideal partner; there’s always an element of luck when choosing a new partner. Throughout the project, I was impressed with Notion Edge’s technical expertise, especially when we encountered issues. What I saw during the project convinced me to entrust Notion Edge with the CRM’s ongoing maintenance. I recommend them 100%,”

David RoseCEO, Batisec SAS

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