Fayat
The FAYAT Group is France’s leading independent construction group and a global leader in road materials.
Founded in 1957, the FAYAT Group has become the leading independent French player in construction and industry. With a presence in 170 countries and thanks to the commitment of more than 23,000 employees, the Group supports its customers worldwide, with innovative and sustainable solutions for the construction market and in the 7 major business lines around which it has built its expertise: Public Works, Foundations, Building, Energy & Services, Metal, Boilermaking and Road Equipment.
FAYAT Group Key Figures:
- Workforce: 23,410 employees across 230 subsidiaries.
- Revenue: €5.7 billion in sales, with a projected 38% generated internationally by 2024.
- Global Reach: Operations spanning 5 continents and 170 countries.
Managing a large field technician workforce presented FAYAT with significant challenges in task management, tracking, and analysis. Our SAP Service Cloud and FSM solution provided the comprehensive capabilities needed to overcome these challenges and optimize field operation


Challenges & Goals
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Provide technicians and dispatchers with a real-time solution that is easy to use and synchronized with SAP.
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Improve the efficiency of FAYAT teams in the field and ensuring customer SLAs.
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Provide technicians with all necessary information (address, contact, equipment, documentation, etc.).
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Optimize travel costs and anticipating spare parts needs.
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Reduce manual tasks and promoting the digitization of processes.
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Monitore team performance using KPIs and reporting.
Result
- Solution deployed in 7 months across 3 countries / 70 users.
- Quick and effective monitoring of the entire service activity for managers.
- Enhancement of the user experience.
- Optimization of scheduling, task assignment, and technician travel.
- Time savings on administrative tasks.
- Improvement in quality.
- Real-time reporting.