FORVIA
FORVIA( formaly known as FAURECIA) is an automotive technology group that designs solutions and systems for safe, affordable, customizable and sustainable mobility. With over a century of history behind us, we are currently the world’s seventh largest automotive supplier, a position that enables us to play a key role in the industry’s future developments.
FORVIA is made up of six Business Groups of international scope, each holding leading positions in its own market segment: Seating, Interiors, Clean Mobility, Electronics, Lighting, Lifecycle Solutions. Thanks to this diversified portfolio, FORVIA has a global technological offering to meet the main needs of automotive mobility.
In figures :
- 1st global automotive group to receive SBTi certification for its Net-Zero roadmap
- 1 in 2 vehicles worldwide equipped with FORVIA technology
- 7th largest automotive supplier worldwide
- 153,000 employees worldwide.
To better meet their sales and performance targets, they chose our SAP Sales & Service Cloud solution to improve the performance of their teams.
Challenges & Goals
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Rethink & rebuild initial solution implementation performed by Faurecia's partner
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Complex reporting and marketing scenarios not properly handled in the initial solution deployment
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Fix performance issues
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Reengineering of solution core elements
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Revamping of architecture to ensure it works for all types of user profiles
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Redesign Ux to ensure end users adoption and successful deployments
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Implementation of Marketing process
Results
- Solution totally redesigned in 6 months
- Successful deployment on 2BUs (France & Germany: 600 users)
- Integration with SAP BW and external BI solution
- High level of performance of the delivered solution
- High level of users satisfaction & solution adoption
- Developed add on providing graphical overview of relationships and influences for a selected client
- Strong sales outperformance achieved in a context of Covid and electronic components shortage
- Increased customer satisfaction driving new record order intake.
