Dedicated support for long term success
We offer tailored support and maintenance contracts designed to ensure the long-term success of your projects, whether we handled the initial implementation or not.
As a leading SAP CX partner, we bring deep expertise in functional, technical, and architectural support to keep your systems running smoothly and efficiently.
Continuous and efficient quality service
Our support covers all the applications we implement as part of our projects and all the projects necessary for the operation and evolution of the solution.
An adaptable service offer
We offer a range of services to ensure support adapted to your needs and your business, with the possibility of having dedicated teams and a one-stop shop.
A support carried out by experts
We provide support for all SAP CX & FSM solutions because we believe that as professionals, you need functional and technical experts who can quickly understand your business challenges and needs.
Notion Edge Care
We support our clients over the long term by providing a critical and constructive vision of the information system and feedback on opportunities and the latest innovations.
User Support
Access to functional and technical experts to respond quickly to user requests
Corrective maintenance
Brought the solution into compliance following the detection of anomalies observed by users against the reference functional specifications
Scalable and adaptive maintenance
Handling of new needs by changing the configuration or specific developments while remaining within the standard of the solution
Projects
Evolutions impacting several modules, requiring a greater organization and management mode
Access Management/Security
Evolutions impacting several modules, requiring a greater organization and management mode
Major developments
All complex developments will be considered outside the TMA. These requests will be encrypted separately.
Support Packages
Competently initiate orthogonal systems rather than multimedia based ideas. Phosfluorescently revolutionize client-based partnerships with state of the art quality vectors.
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Light
Medium
Hypercare
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On-Demand Availability
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Dedicated contact expert
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Hours per month24H48H72H
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Ticketing methodologyNotion Edge Ticketing softwareNotion Edge Ticketing softwareDedicated contact person / Possibility to use your own ticketing tool.
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Discount Offer (if yearly invoiced)
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Monthly follow up meeting
